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Woodburn Independent hires new customer service rep

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The Woodburn Independent has hired Newberg resident Cristie Ross to serve as its new customer service specialist.

INDEPENDENT PHOTO: LINDSAY KEEFER - Cristie Ross.In large part, Ross will be replacing Karen Lang, who is moving into a full-time advertising representative.

In her new position, Ross will do a bit of everything for the Independent, not the least of which will be generally serving as the public’s first point of contact at the newspaper, by phone and at the front door.

Ross, who is married and a mother of three, is no stranger to the newspaper business. After studying writing and literature at George Fox University, she went to work in production and pre-press for the Idaho Press-Tribune, a daily newspaper in Nampa, Idaho.

“I remember the dark room guy there told me, ‘You’re doomed. Once you get the ink in your blood, you always come back,’” Ross recalled.

She said she laughed at the time, but his words proved prophetic. Though she has worked in a variety of fields, she has repeatedly come back to newspapers, including a stint as a pagination specialist for the Canby Herald and a classified ad specialist for The Newberg Graphic.

She started at the Woodburn Independent last week.

The Independent, Graphic and Herald are all owned and operated by Pamplin Media Group.

“I like working for newspapers,” she said. “They’ve changed quite a bit over the years, but it’s still fun.”

Business hours will largely follow Ross’ schedule, which is weekdays from 9 a.m. to 4 p.m.

Tyler Francke covers all things Woodburn. He can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it. or 503-765-1195.