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Ride Connection assesses Tualatin Shuttle

Survey asks what people need and want out of service


After 17 years of operation, the Tualatin Chamber of Commerce turned over Tualatin Shuttle service to Ride Connection on Oct. 1. The transfer didn't initiate many changes, and it was hoped that any changes were subtle enough that shuttle users wouldn't even feel the shift.

Ride Connection, a nonprofit that works with communities to provide and coordinate safe and reliable transportation options, plans to focus solely on improving the provided service as they continue managing the shuttles. To do this, they are conducting a survey to get feedback from community members and riders to figure out how they can best provide the necessary services.

“For us right now, we are ramping up to get a better idea of what people need out of the Tualatin Shuttle,” said Lydia Corran, outreach and development manager for Ride Connection. “The survey will really help us do that. We would like to hear as much as we can so that we can know what people need.”

The reason little was changed about the shuttle service once it was taken over from the chamber was because they didn't want to start making changes based on assumptions, Corran said. By finding out from the community what works and what doesn't, they can create a system that will benefit the most people.

“Our goal is to provide the best service possible and really be a part of the community. I think what that does is create a dynamic service so we don't change it this one time, but we're constantly evaluating, constantly talking, and learning from the community,” Corran said. “We do this kind of stuff all the time, so we love it.”

Ride Connection will leave the survey open through Dec. 1.

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