Featured Stories

Other Pamplin Media Group sites


More layoffs on horizon for Tigard call center

For the third time in two years, mass layoffs are coming to a Tigard call center near Dartmouth Street.

Capital One Financial Corp. announced last week that it would be eliminating 70 positions at its call center at 12123 S.W. 69th Ave. beginning Dec. 7.

The jobs are in the center’s Partnership Servicing, Contact Center Channels department, according to a letter the firm sent to city and state officials.

The layoffs mostly impact customer service employees, as well as a handful of other positions.

According to Julie Rakes, Capital One’s director of corporate communications, employees were told about the upcoming layoffs back in April and given an opportunity to apply for other positions at the site.

“Any associate who did not wish to post for a new role or did not secure a new role is now eligible for severance and enter a 90-day transition period,” Rakes said in an email.

“We are committed to supporting our associates during their transition at Capital One,” she said. “This change is a part of Capital One’s strategy to continuously improve our customer service and operational efficiency.”

This isn’t the first round of mass layoffs at the site. Capital One laid off more than 200 workers since it took over operating the call center from British banking giant HSBC in 2012.

The Tigard office was once HSBC’s largest customer service center with more nearly 1,000 employees.

The letter, which was sent to Tigard Mayor John L. Cook and Laura Roberts, rapid response coordinator for Community Colleges and Workforce Department, which manages mass layoffs, said the affected employees would be provided with outplacement assistance as well as “opportunities to seek roles at their current and other Capital One facilities.”



Local Weather

Fair

65°F

Tigard

Fair

Humidity: 56%

Wind: 6 mph

  • 30 Aug 2014

    Mostly Clear 72°F 56°F

  • 31 Aug 2014

    Partly Cloudy 75°F 53°F